FAQ

What is included in my download?

All download files include SVG, EPS and Studio format in a compressed (zipped) file that you will need to unzip or extract in order to use your files. *As of April 2018, all new designs will include a CRICUT compatible SVG file so Cricut users will be able to import an SVG without having to resize the design. All previous downloads will be updated as time permits.

When will my download be available?

You will receive an instant download link on your order page after checkout as well as an email confirmation with a link to download your files.

Can I download my files to my smart phone or ipad?

No. The file types included can only be downloaded to your computer.

I can't find my download on my PC or Mac. Can I log on to my account and download my files again?

If you lost the files on your PC, forgot to download, or for some reason you need another copy after the one-time complimentary email of your files, we will charge a FEE OF $5 each time you ask for copies of your purchased files. KMD does not store your downloads after purchase on our site. In the event of a freebie that is up for a limited time only, if you do not download within the freebie time-frame, and you can no longer access the files via the link or your computers hard-drive, KMD will not be able to send you the file. Freebies are for a limited time only so it is suggested you download them right away.

What software do I need to use your files?

You will need software that is capable of opening any of the file types mentioned. Researching what file types you can use is your responsibility prior to purchase.

I have never used my Silhouette, Cricut or other cutting machine before. Will you teach me how to use your files and my machine?

I am offering digital downloads for use with your cutter. I am not trained on all the different cutters on the market therefore, I cannot offer any assistance to new users. Youtube is a great resource for education prior to purchasing any of my downloads. I can only offer limited assistance on how to get the file downloaded to your PC.

How do I unzip my files?

For Windows users, find the folder you want to unzip. It will start with “KM Bow” followed by the bow name you purchased. The file will be yellow with a zipper image going across the file. Right click on that folder, and then select Extract All. Follow the given instructions which basically ask you where you want to extract the files to on your PC. Once the folder is “unzipped”, a new file with the same name will appear. This new folder will NOT have the zipper image going across it and the file extension will not end in .zip. Remember where this new folder is. This is the folder you want to open your files from, not the original zipped folder. You can delete the zipped folder after extracting if you choose.

For Mac users, double click on the download folder and it should automatically unzip for you.

Why doesn’t my file open in my software when I double click and why does it sometimes open up a web browser?

You have to either open your files from WITHIN your software by doing a FILE-OPEN, FILE-IMPORT or alternatively, you can click and drag the file to your open software window and drop the file there. The files will not open any other way.

Why can’t I cut my design in Silhouette?

Select your design and click the “Cut Settings” icon to check to see if your cut style is set to “CUT” and it should now cut.

I am having trouble tracing your jpg file.

You are not supposed to trace anything. Your download comes with the most common file types available. The jpg included is either the mock up or a sublimation file. They are not meant to be traced.

When I open my file, all I see is a black box.

Don’t worry, all the pieces are there. Select the design and “ungroup”. If ungroup is not highlighted as an option, select “release compound path” (Studio users). Now click on one of the black boxes and you can either change the color to something lighter or remove the fill color and you will now see the design. For Cricut users, ungroup and send the box layer to the back and change the color and you will now see the rhinestone holes.

Why do my designs have boxes around them?

The boxes are necessary for lining up multiple stone size templates if you choose to brush stones and use the same transfer tape to combine your design to one piece of transfer tape. You would layer your templates by starting with one stone sized template, brush the stones, apply transfer tape, pull back tape while keeping the left side attached to your work surface and add the next template on top of the previous. The boxes ensure that you are lining up the design properly. Most of the designs that are single color also include a box around them used as a weeding box. You may either delete this box, create your own or simply cut without a box and trim your template material around the cut holes.

I opened my file in Studio but I don’t see anything.

The design may have imported somewhere off the mat. Use the zoom out icon and you will see the design. You can fix your import settings by going to EDIT-PREFERENCES-IMPORT OPTIONS and check the fit to page option under SVG.

I use Cricut Design Space and my design imports huge.

This is a common problem with DS. We have found a fix to this issue and are currently converting all of our design files to include a Cricut version SVG that will import at the correct size ratio. Until all the designs are converted, you will need to resize your design within DS in order to have it be accurate to the original file. To get the exact size of the design, you will need to open the design in another graphic software program. You can download Inkscape for free at www.inkscape.org to use for proper sizing. Just open your SVG file there, select it and take note of the size. Go back and open your design in DS and change the size in your selector window and the design will now be the correct size. A quick test to check is if you have a design using ss10 sized rhinestones, ungroup the design and click on one of the circles. It should be anywhere between .126 and .130 width and height.

I cannot ungroup my design in Cricut Design Space. I get an error that says there are too many layers.

Unfortunately, Design Space cannot handle large files and you may see this error happen because Design Space gives each individual rhinestone hole its own layer which creates too many layers on your design page. If you are needing to make changes to your file or remove elements from the file such as the stone size and quantity details that are included with the import prior to cutting, you will need to edit the design in another software program such as this free software www.inkscape.org and import the newly edited version as an SVG again.

When I try to cut your file in Cricut Design Space, it wants to cut the box separate from the rhinestone holes on 2 different mats. How do I fix this?

This is not an error, you need to select the entire design (box and circles) and click on the “Attach” button on your screen below the layers panel. Your design will now cut on one mat at the same time.

Can I use an iron to press my rhinestone transfers?

An iron is not recommended for any products you will be selling. It will not apply the heat evenly and you may experience the loss of stones. A heat press is recommended.

What are the instructions for using the sublimation designs?

Press using a heat press only at 400 degrees for 60 seconds.

Do you offer refunds?

Digital downloads are non-refundable. Tangible products are only refundable if there is a defect in workmanship. You must notify Kristine Marie Designs within 48 hours upon receipt.